Frequently Asked Questions
Everything you need to know about upgrading your home with VIGO.
What makes VIGO products different from other home brands?
VIGO combines high-end design with durable engineering. Our products feature proprietary technologies like Matte Stone™ and EternalSeal™ to ensure long-lasting performance and a luxury aesthetic in every kitchen and bath.
How long does shipping take for large fixtures?
Most orders are processed within 1-2 business days. Standard shipping for large items like shower doors or farmhouse sinks typically takes 5-7 business days depending on your location.
Are VIGO products covered by a warranty?
Yes, all VIGO products come with a limited lifetime warranty. This covers defects in materials and workmanship under normal use for as long as the original purchaser owns the home.
Can I return a product if it doesn't fit my space?
We offer a 30-day return policy for items in their original packaging and unused condition. Please measure your space carefully and consult our specification sheets before purchasing.
Do VIGO faucets include all necessary installation hardware?
Yes, our faucets come complete with all mounting hardware, hot/cold waterlines, and easy-to-follow instructions. Some models may also include a matching pop-up drain or deck plate.
Is professional installation required for shower enclosures?
While we provide comprehensive installation guides, we highly recommend professional installation for shower doors and enclosures to ensure proper leveling and a watertight seal.